Our Departments
All employees who work in our various departments know that we expect: 100% Accountability, 100% of the time, by all and for all. Our departments represent our efforts to ensure customer success.
Human Resources
ABB Optical Group recognizes that we will have a competitive edge through our human resources. Our Human Resources Department plays a key role in helping us deal with a fast-changing competitive environment and the greater demand for quality employees. The objective of the HR Department is to foster human resourcefulness through policies in education, training, health and employment at all levels of the organization.
Consider us your trusted advisor and collaborative partner engaging in HR best practices, committed to making this a great place to work. Learn more about employee benefits, employment opportunities or just ask HR.
Virtual Meetings Series
Supply Chain
Supply Chain has the most employees of any ABB Optical Group department. Click on the links below to find out more about how we do what we do to be accountable to our customers & suppliers.
If you will not be able to meet your regular scheduled hours, please contact us:
- NY: 800-852-8089 ext. 1184 or 1186
- CA: 800-852-8089 ext. 5830
- FL: 800-852-8089 ext. 7116
Learn More:
Quick Links
View a Video of our Operations Teams
Finance
Our Finance Department provides accounting services and financial support to the entire organization.
We support both internal and external customers. Our department handles a variety of important business functions. Such functions often include invoicing customers, accounts receivable monitoring and collections, account reconciliations, payables processing, budgeting, periodic financial reporting as well as financial analysis. Have questions or need more information? Send us an email at creditcollections@abboptical.com.
Quick Links
Facilities
The Facilities department of ABB Optical Group overlooks all of the maintenance and care of our 8 locations across the country. Besides building and equipment maintenance, Facilities also is responsible for security, safety, disaster planning and recovery, and even striving for energy efficiency. Behind the scenes, Facilities continually works towards maintaining cost efficiency and budget management. Ensuring that both the high standards of ABB Optical Group and the needs of its employees are met, Facilities will continue to provide employees with a safe, pleasing work place.
One of the main goals for the facilities department is to standardize as much as possible across the 8 locations. As we work towards this goal, the best way to get service for any issue within any of the facilities is to click on the ServiceNow IT and Facilities Requests tab at the top of this page. You can submit any issue from as small as needing paper towels in the restrooms to as large as a leak in the roof through ServiceNow. Once a ticket is created, you will receive an automatic reply informing you that your ticket is logged and you will receive updates until the issue is resolved.
The Current ABB Facilities are as follows:
- Coral Spring, FL
- Alameda, CA
- Hawthorne, NY
- Erlanger, KY
- Hebron, KY
- Kansas City, MO
- Auburn Hills, MI
- Pittsburgh, PA
- Wood River, IL
Parking Maps:
eCommerce
Our department is focused on providing business transactions for our customers via electronic means.
E-commerce is our Internet-based solution that we provide our customers. The Internet is providing an unprecedented opportunity on a global basis for ABB Optical Group to interact with, reach out to, and be accessible by our customers without limitations with respect to physical location or time zone. We are able to disseminate company or product information, generate leads, take orders, and build customer databases. ecommsupport@abboptical.com.
Information Technology
There are two options you may choose to contact the IT Service Desk:
- All requests for non-urgent help should be submitted via ServiceNow.
- For any urgent matters, call us at ext. 4357 (HELP). If you really need help right now, this is the best way to get it. This number is available 24x7. After hours, please leave a message and the on-call technician will be paged. Please be patient, it may take 15 or 20 minutes to get a call back to you during off hours.
Sales
Our Sales Department offers a toolbox of profit-building strategies proven to make money and improve the efficiency of eye care practices. We’re not only experts in wholesale contact lens distribution and gas permeable Lens design; we’re specialists in developing ways for eye care professionals to grow revenues and build profits. Have questions or need more information? Send us an email at SalesSupport@abboptical.com.
Marketing
Marketing is all about partnering with our sales team to acquire customers and maintain a relationship with them. The ultimate goal of marketing is to match ABB Optical Group's products and services to the people who need and want them, thereby ensuring profitability.
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